SHIPPING:

SPAIN

Purchases under €100: € 4.95

Purchases over €100: free delivery.

Delivery time: up to 48 working hours from the time that the order was placed.

    

THE BALEARIC ISLANDS

Purchases under €120:  € 7.95

Purchases over €120: free delivery.

Delivery time: 4 working days from the time that the order was placed.

    

THE CANARY ISLANDS, CEUTA AND MELILLA

Purchases under €200: €25

Purchases over €200: free delivery.

Delivery time: 4 working days from the time that the order was placed.

*The Canary Islands: it is important to take into account the fact that shipments will be subject to an additional SCD import payment (only where the value of the order is mover €150), and payment of the corresponding IGIC (13.5% of the value declared on the invoice) at the time of delivery.  These, together with any other applicable customs duties will in all cases be the responsibility of the purchaser.

*It is important to take into account the fact that shipments made to Ceuta and Melilla are subject to the payment of import duties and taxes and/or local customs duties, and that these will in all cases be the responsibility of the purchaser.

       

EUROPEAN UNION

Purchases under €160: € 12

*Delivery charges will vary depending on the destination country

Purchases over €160 – free delivery

Delivery time: 48-72 working hours from the time that the order was placed.

 

ALL OTHER COUNTRIES

Purchases under €200: €25

Purchases over €200: free delivery.

Delivery time: 5-7 working days from the time that the order was placed.

 *Deliveries to countries outside the EU may incur additional levies and taxes that will in all cases be the responsibility of the purchaser.

 

RETURNS AND EXCHANGES

All products purchased on the website www.juliaduran.com can be returned, provided that the Customer communicates her/ his intention to return them to the Company within 24 hours.  Returns must be made within 15 calendar days, counted from the day of delivery, to the address indicated by the Company.

Attention: Due to hygienic reasons, we are unable to accept any exchange or return on any earrings.

If the reason for the return is that the product is defective or it is the wrong item, the cost of the return will be repaid to the Customer.  If the return has been made for any other reason (the products arrived in good order but the Customer was not happy with them), the cost of the return will be paid by the Customer.

The return of the products will give rise to the refund of the cost of the products returned, minus the return delivery cost.

The Company will reimburse the Customer for the cost of the return delivery only in the case that the product delivered is defective or is the wrong item.

Partial returns and cancellations will give rise to partial refunds.

The payment of the refund to the Customer’s account or card will depend on the card and the issuing entity. The time frame applicable to refunds is up to 7 days for debit cards, and up to 30 days for credit cards.